Zentek Complaints Procedure
The Zentek Group is committed to a zero-tolerance policy towards retaliation. You therefore have the option of submitting your complaint confidentially by providing your contact details or anonymously. If you provide your contact details, you will receive feedback regarding the investigation of your complaint. Through its Code of Conduct, the Zentek Group is committed to upholding human rights, ethical and environmental standards.
Purpose and scope
The purpose of this procedure is to provide all stakeholders – including employees, suppliers, customers, partner organisations and other affected groups – with a clear, accessible and secure means of raising concerns or complaints relating to ethical, human rights, environmental or governance issues.
The following are not considered complaints within the meaning of this process:
- Individual customer service issues not related to governance (e.g. delivery delays).
- Unfounded allegations not related to the company.
Time frame
- Submission & confirmation (within 14 working days)
- Preliminary review & admissibility (within 21 working days)
- Investigation & proposed solution (within 60-90 working days)
- Decision & implementation (within 90 working days)
- Completion & feedback (within 100 working days)
Your complaint
You can submit your complaint in various ways: in person or by telephone after making an appointment, handwritten by mail or electronically using the contact form.
Contact details
Hans-Ulrich Förster
Telephone number: +49 2203 8987-180
Address: Ulrich Förster, Zentek Gruppe, Ettore-Bugatti-Str. 6-14, 51149 Köln
Contact details
Hans-Ulrich Förster
Telephone number: +49 2203 8987-180
Address: Ulrich Förster, Zentek Gruppe, Ettore-Bugatti-Str. 6-14, 51149 Köln
