FAQ

Industrial waste-disposal

With a network of more than 600 waste-disposal partners between Freiburg in the south and Flensburg in the north, Zentek provides services throughout the whole of Germany.

Basically every kind of waste; some harmful waste materials (marked with an * after the AVV number) only upon request.

Zentek serves the needs of a variety of sectors. Examples include the motor vehicle industry, retailers/wholesalers, infrastructure, basically customers operating cross-regionally.

Customers operating only regionally or private customers are passed on to our wholly owned subsidiary Entsorgung.de.

  • Zentek digital for individual solutions in the area of digitisation of waste-disposal processes.
  • An extensive network of over 600 waste-disposal firms ensure the availability of waste-disposal processes and fair prices.
  • Our partner companies are waste-disposal firms themselves.

Zentek’s PartnerPortal for optimising your waste-disposal management enables you to digitally manage your waste-disposal processes. The use of the PartnerPortal not only contributes to sustainability but also facilitates the targeted management of waste-disposal solutions that are meaningful in economic as well as ecologic terms. Placing orders, documentation, complaint management, and controlling can be performed in easy steps.

Each customer is provided with an individual contact person, who can be contacted directly by telephone or e-mail. In this person’s absence, you will be informed as to who is standing in for this person.

Your contact person is available to answer any questions you may have.

The same goes for waste-disposal firms, who are provided with a specific contact person (for the region).

As with private households, the proper separation of the different kinds of waste materials is of utmost importance. Separated waste saves sorting and disposal costs.

We would be happy to help you design a waste-separation strategy at your particular location. And if needed, we can give you an annual update on any new developments in this area.

We have a variety of assessment tools from which the best options can be extracted together with you in a personal meeting.

Starting on 1 June 2017, manufacturers or distributors of transport packaging, electrical/electronic waste equipment, or motor vehicle and industrial batteries are legally obligated in certain circumstances to designate a ‘waste officer’. A failure to comply with this obligation is punishable with an administrative fine of up to € 10,000.

With an external ‘waste officer’ from Zentek, you have the assurance that the support and advice you receive on the disposal of your waste materials is technically correct and in conformity with the law. Current waste-disposal processes and structures will also be continually reviewed and optimised in collaboration with you. This not only means the quick and uncomplicated fulfilment of your legal obligations but also the realisation of synergies through competent and individual advice, which allows you to focus on your core business tasks.

Packaging

Yes. Although there is no obligation with respect to transport and industrial packaging to participate in a so-called ‘dual system’, all manufacturers or distributors are responsible for taking such packaging back and for disposing of it free of charge for their customers.

Under the German Packaging Act (VerpackG), manufacturers and subsequent distributors in the supply chain are obligated to take back transport packaging at the location of the actual delivery or in the direct vicinity of it. They are therefore obligated to take back any transport packaging put on the market by them.  The commissioning of a third party to perform this obligation is expressly allowed for in the act. You can therefore participate with your packaging in Zentek’s return system. The taking back and the recovery of it is organized by Zentek in compliance with the VerpackG.

The VerpackG stipulates that packaging must be taken back from the customers free of charge for them. The place where the packaging is returned and the allocation of the costs are matters to be decided between the manufacturer and the subsequent distributors. The current practice on the market is that the collector (distributor) bears the costs of the containers and collection bags and the manufacturer the costs of transport and recovery.

The packaging is properly separated by our waste-disposal partners and is recovered in line with sustainable forms of resource management.

  • paper, paperboard, cardboard
  • foils
  • wood
  • PE/FE
  • foamed polystyrene
  • foam packaging
  • PE/FE
  • sack paper
  • fibre drums
  • IBCs

Electrical/electronic equipment

The ElektroG applies to any equipment operated with an alternating voltage of maximum 1,000 volts or direct-current voltage of maximum 1,500 volts. It must also fulfil one of the following criteria:

  • The equipment is dependent on electrical currents or electromagnetic fields.
  • The equipment serves to generate, transmit, and measure electrical currents and electromagnetic fields.

The ElektroG therefore applies not only to ‘classic’ electrical/electronic  equipment but also to other products such as furniture, clothing, and lifestyle products containing electrical or electronic components.

According to the ElektroG, the manufacturer of the product concerned has the obligation to fulfil the statutory requirements. A manufacturer is any entity that for commercial purposes:

  • manufactures and sells equipment under its brand name (producer).
  • re-sells equipment of other providers under its brand name (distributor of dealer brands (Eigenmarken)).
  • imports equipment and places it on the market in Germany for commercial purposes for the first time (importer).
  • exports equipment to another EU Member State and delivers it there directly to an end user (exporter).
  • intentionally or negligently offers for sale the equipment of unregistered manufacturers (distributor).
  • distributes, with the help of telecommunications technology, equipment directly to users in private households in another EU Member State (distance-selling distributor).

The ElektroG allows manufacturers to commission third parties to fulfil their statutory obligations.

No. If you as a manufacturer place electrical and/or electronic equipment on the market, then you have to be registered.

Electrical/electronic equipment is deemed to be ‘placed on the market’ when you, for the first time and in conjunction with a commercial activity, deliver it for sale, consumption, or recovery purposes. The manufacturer must be registered no later than the time the equipment is placed on the market.

Before distributing electrical/electronic equipment, manufacturers and importers must be registered with the responsible government agency. If the electrical/electronic equipment your company places on the market can be used in private households, then you must also provide an ‘insolvency-immune guarantee’ (insolvenzsichere Garantie, i.e. a guarantee that will not become a part of an insolvency estate) for the financing of the return and disposal of waste electrical/electronic equipment. Waste electrical/electronic equipment must be collected as instructed by the responsible government agency and recovered in accordance with the provisions of the ElektroG.

In addition to the identification obligations regarding electrical and electronic equipment, you must also observe all other relevant verification and reporting obligations.

The stiftung ear is the so-called ‘Gemeinsame Stelle’ (common agency) of the manufacturers. It is prescribed by the ElektroG. The German Environment Agency (UBA) has entrusted it with the state’s task of implementing the European directive (WEEE Directive) on reducing electronic scrap caused by discarded electrical/electronic equipment. Through the activities and the powers set out below, the stiftung ear enforces the ElektroG in conformity with commercial competition practices:

  • registration of manufacturers/distributors that place electrical/electronic equipment on the market in Germany or of the agents authorized by them pursuant to Paragraph 8 of the ElektroG.
  • reviewing guarantees
  • creating collective manufacturer guarantee systems
  • recording the volumes of electrical/electronic equipment placed on the market
  • coordinating the provision of containers for the delivery locations and coordinating the collection of waste equipment by the public waste-disposal undertakings
  • collecting fees

The WEEE number is the registration number that pursuant to the ElektroG must be stated in all written business correspondence for the purpose of unequivocally identifying the registered manufacturer. The WEEE registration number is issued to the manufacturer after registering with the stiftung ear.

WEEE registration must always take place prior to the distribution of any electrical and/or electronic equipment. No equipment may be placed on the market prior to the government agency’s notification of the registration. A violation of this is considered an administrative offence and is punishable with an administrative fine of up to 50,000 euros.

Stiftung ear distinguishes between the following kinds of equipment:

  • heat-transfer carriers
  • visual display screens
  • gas-discharge lamps
  • lamps other than gas-discharge lamps
  • large appliances
  • large photovoltaic modules
  • small appliances
  • small photovoltaic modules
  • small equipment/devices of information and telecommunication technologies

Electrical and electronic equipment must be registered according to each kind and brand of equipment. Therefore if you are placing different kinds of equipment on the market you must register these separately. Equipment of the same kind that is sold under a variety of brand names must be registered according to its brand. Equipment whose use and functionality corresponds to a particular kind of equipment already registered under the same brand name does not have to be registered separately.

Paragraph 6(3) of the ElektroG obligates manufacturers to provide proof each year of an ‘insolvency-immune guarantee’ (insolvenzsichere Garantie, i.e. a guarantee that will not become a part of an insolvency estate) for the financing of the return and waste disposal of electrical and electronic equipment. This applies to any equipment that was placed on the market after 13 August 2005 and that can be used in private households.

Traders and importers that as first distributors place equipment on the market governed by the ElektroG are also considered manufacturers.

Manufacturers are not allowed to operate on the market without such a guarantee.

The amount of the guarantee for the equipment to be placed on the market by you is calculated according to the following formula:

Guarantee amount (€) = basic amount for registration (t) x anticipated return rate x anticipated waste-disposal costs (€/t).

The values for the anticipated return rate and the anticipated waste-disposal costs vary according to the kind of equipment. This is why it is important for you to allocate the equipment to be placed on the market by you to the right category of equipment from the outset.

Yes, because stiftung ear stipulates different parameters for each kind of equipment. The guarantee system used by Zentek Services GmbH & Co. KG covers the guarantee amounts required by stiftung ear and does so for each kind of equipment in the following product categories:

  • heat-transfer carriers
  • visual display screens
  • gas-discharge lamps
  • lamps other than gas-discharge lamps
  • large appliances
  • large photovoltaic modules
  • small appliances
  • small photovoltaic modules
  • small equipment/devices of information and telecommunication technologies

The volume of electrical/electronic equipment placed on the market must be reported monthly to the responsible government agency. Proof must also be provided of those volumes that have been collected pursuant to a public ordinance on waste-collection and that have been allocated for recovery.

Any waste electrical/electronic equipment delivered by private end users to public collection facilities (municipal waste-disposal yards) must be collected as instructed by the stiftung ear (public collection ordinance).  The containers provided by the collection facilities must be collected promptly, i.e. within a time period of 72 hours maximum. The electrical/electronic equipment collected must then be taken for recovery to a certified waste-disposal facility. The costs of the collection and recovery of the waste electrical/electronic equipment are borne by the manufacturer.

The public ordinances regarding the collection and provision of containers obligate manufacturers and distributors to collect or provide containers within the respective deadlines stipulated in the ordinance. You – as a manufacturer or agent – must warrant at the time of registration that you are able to meet these prescribed deadlines and are able to process and provide for the recovery of the returned waste equipment in accordance with the provisions of the ElektroG.

External service providers may be commissioned to provide the containers and to take care of any further processing, recovering, or disposal. They must warrant that:

  • the public ordinances regarding the collection of the provided containers and regarding the provision of new containers at the delivery locations are being complied with Germany-wide and within the prescribed deadlines.
  • the facilities where the collected waste equipment is first being processed is certified pursuant to the ElektroG.
  • the recovery quotas stated for each particular category pursuant to the ElektroG have been achieved.
  • all volume flow data of the processing and recovery regarding the first processing is available to the facilities and will be forwarded to the manufacturers/distributors for their reporting and verification obligations.

No. The ElektroG does not make exceptions for certain manufacturers. All registered B2C manufacturers and their agents are obligated to collect waste equipment Germany-wide in accordance with the public collection ordinances applicable to them.

No. A registration in Germany pursuant to the ElektroG is only valid in Germany. This is because each EU Member State has implemented Directive 2012/19/EU (WEEE Directive) independently in its own national law. Each registration is therefore only valid in the country of registration.

Digital Services

empto is a B2B platform and is open to all business undertakings that produce waste through their business activities. empto is open to all brokers and waste management firms with the required qualifications and verifications.

empto does not charge a registration fee nor does it demand a minimum transaction volume or a binding contractual relationship. It simply charges 4% of the net transaction volume.

empto is currently available in Berlin, Brandenburg, the Rhineland, the Ruhr district, the Münster area, and in the greater Frankfurt area. It will soon be available throughout Germany. More information can be found at www.empto.de.

Zentek digital does not charge a registration fee for using the business apps nor does it demand a minimum transaction volume or a binding contractual relationship. It simply charges a few cents per waste-disposal order.

Zentek digital’s business apps are optimised for use on modern browsers such as Google Chrome and Firefox.

Progressive web apps (PWAs) are websites that are usable on mobile devices and that continually adapt themselves to the devices and the browsers on which they operate. The more proficient the device or the browser, the more proficient the app. These kinds of apps have been developed exclusively using open web standards.

Unlike classic native apps, these kinds of apps can be improved at any time without having to go through one of the leading app stores.

The online shops containerdienst.de and entsorgung.de offer their services throughout Germany – from Glücksburg in the north to Lage in the south and from Selfkant in the west to Görlitz in the east.

The collection and proper recovery of the following kinds of waste material is provided nationwide by containerdienst.de: waste paper, building debris, mixed building debris, pieces of concrete, screed, roofing felt (impregnated with tar and tar-free), soil excavations, garden debris, mixed packaging, plaster/Rigips, wood, MMMF insulation/rock-wool, household waste, bulky waste, and roots, stems, and stumps of trees.

Zentek is always on the lookout for strong, regional partners to supplement its current cooperations with more than 150 waste-disposal partners! Mr Markus Heppekausen would be pleased to hear from you: markus.heppekausen@zentek.de.

CONTACT

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Zentek Services GmbH & Co. KG
Ettore-Bugatti-Straße 6-14
51149 Cologne, Germany
+49 2203 8987-0
info@zentek.de

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